Contact Us
Texas Regional Entity
2700 Via Fortuna, Suite 225
Austin, Texas 78746
(512) 225-7000 (staff directory available)
Texas Regional Entity Contacts
Please allow two business days for a reply from Texas Regional Entity (Texas RE).
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Contact |
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Texas RE Information
information@texasre.org 
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Send general requests for information and support, including help requests related to the Texas RE Portal .
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Texas RE Complaint
complaint@texasre.org
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Send complaints related to possible violations of standards or protocols. Find the Texas RE Complaint Form on Enforcement of NERC Reliability Standards or Enforcement of ERCOT Protocols and Operating Guides. Send to complaint@texasre.org.
To submit anonymous and confidential complaints related to possible violations, please visit the Compliance Hotline .
Other Resources Outside of Texas RE
To file a complaint about an electric provider, call the Public Utility Commission of Texas at 888-782-8477, or visit the PUCT Web site .
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Texas RE Records
records@texasre.org
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Send requests for records from Texas RE. |
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System Events
systemevents@texasre.org
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Report urgent system events directly to Texas RE. |
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Texas RE Self-Reporting
selfreporting@texasre.org |
Send form to report a possible violation(s) of a NERC standard(s) committed by your organization. Find form, and read more.
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Reliability Standards Manager
rsm@texasre.org |
Send questions about the regional reliability standards process, or submit forms to join the Reliability Standards Committee or the Ballot Body to vote on regional standards. To view the status of proposed regional standards, submit comments during public commenting periods, or vote during ballot periods, visit Reliability Standards Tracking .
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NERC Registration
nercregistration@texasre.org
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Send questions about registering with NERC for the ERCOT region. Submit registration contact updates on the Texas RE Portal .
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NERC Certification
nerccertification@texasre.org
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Send questions about the NERC certification process. |
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Texas RE Mitigation
mitigation@texasre.org
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Submit mitigation plans to Texas RE. Find forms for mitigation planning of alleged or confirmed violations of NERC Reliability Standards or ERCOT Protocols and Operating Guides.
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Texas RE Self-Certification
selfcert@texasre.org
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Send questions about the NERC self-certification process. Submit self-certifications on the Texas RE Portal .
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Texas RE Cyber Security
cybersec@texasre.org
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Send questions about security-related NERC standards, specifically the Critical Infrastructure Protection (CIP) standards.
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Data Submittal
datasubmittal@texasre.org |
Send monthly vegetation outage reports for NERC Reliability Standard FAC-003; bi-annual misoperations reports and K-Factor analysis for ERCOT Operating Guide section 7.2.3; and annual under-frequency load-shed survey for ERCOT Operating Guide 2.9.1 and NERC Reliability Standard PRC-007.
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Procurement
procurement@texasre.org |
Send necessary forms to become a current vendor, or questions about procurement. |
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Accounts Payable
accountspayable@texasre.org |
Send questions about Texas RE accounts payable. |
You may be looking for resources outside of Texas RE:
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To file a complaint about an electric provider, call the Public Utility Commission of Texas at 888-782-8477, or
visit the PUCT Web site .
- To find or switch electric providers, please contact the Texas Electric Choice Hotline at 866-797-4839, or visit the Power to Choose Web site .
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Texas Regional Entity Mail Lists
Sign up on ERCOT Mail Lists to receive email communications from Texas RE.
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